Deputy Head of Operations

We believe that all children should be given the chance to reach their full potential. However, more than 600 million children in the world do not achieve foundational skills like literacy and basic numeracy – despite the majority of them going to school. 

At EIDU, we are creating the next-generation ed-tech platform for children who lack access to the high-quality education that all children deserve. We currently serve over 350,000 active students in Kenya, and we look forward to serving up to 30 million students by 2030. External researchers conducted a year-long randomised control trial, midline results indicate that having EIDU in schools adds the equivalent of at least 0.8 years of learning development. We also have fascinating projects with leading technology companies to further enhance learning outcomes through AI. 

EIDU is funded by well-known development agencies, foundations, and impact investors and we are about to scale our programs rapidly through partnerships with governments.

With a mission like EIDU’s, diversity of thought and background within our team is crucial. We value those who can bring a diverse perspective to our platform and help us provide high-quality education to as many children as we can across the globe.

 If you’d like to learn more about us, visit our website at eidu.com or watch our two-minute video. 

What will you do

• Oversee the Field Operations team, Procurement and Quality Assurance. Make sure key operational KPIs are met during the implementation, activation and continuation of the EIDU program.
• Plan and supervise staffing, training, and onboarding of new field team hires.
• Assess and identify the field team training needs, manage training and maintain a consistent and up-to-date training culture.
• Create and manage workflows, trackers, and organisational tools to streamline field team activities and KPIs.
• Give weekly support and guidance to the Regional Managers and their field teams.
• Support in the implementation of pilots programs in the field, and liaise with the responsible department/teams where needed.
• Support in budget planning and management.
• Plan and monitor the day-to-day running of the field teams to ensure smooth progress and report findings to the Head of Operations.
• Occasional travel to our operating counties.
• Other tasks as assigned.

What you should bring

• Bachelor’s degree in Business, Education or related field from accredited university (Masters degree is preferred) 
• We are seeking a candidate with at least 8 years of experience in operations, field management and/or training, including direct supervision of professional and support staff in field based roles.
• Strategic visionary with sound technical skills, analytical ability, good judgement and strong operational focus.
• Execution focus—you like to get things done, correctly and efficiently; you are detail-oriented, organised, and deadline-driven.
• Process focus—you are an analytical thinker who asks good questions about how things get done and easily grasps the necessary steps to make something happen.
• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching).
• Hands-on experience with project management and budgeting.
• Excellent communication and interpersonal skills; ability to work effectively and collaboratively with diverse groups of people.
• Demonstrated ability to work effectively with government representatives, and other stakeholders, at national and County levels.
• ICT skills: G-suite, Microsoft Excel,Powerpoint, task and Issues management (e.g., Asana,CRM), Android Smartphones
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Prior experience within a fast-paced, high-growth, metric-driven operational organisation will be an advantage.

What we offer

• 🌐 An international and passionate team located in Kenya and Germany, who support and help each other grow to achieve the great goal we set out for.
• ☔ A financial runway that ensures you have the security and resources you need to excel in your role.
• 🧘🏿‍♀️ A modern company culture that emphasises transparency and freedom. We care about results, and believe people work best when given the freedom to structure their work themselves, so there is a high degree of flexibility with regard to working hours and vacations, and the option to work in a hybrid manner.
• 👐🏾An open environment where feedback is welcomed, promoting mutual growth and transparency.
• 🚧 Unconventional and unique experiences given the environment that we operate in: low-cost devices, limited connectivity, non-tech-savvy users, and massive scale.
• 💰 A (seriously) unparalleled equity scheme.
• 🇬🇧 A multicultural work setting. 
• 🌐 Social impact like no one else: we are working to fix one of the world’s biggest problems.

If this resonates with you, and you think you could help us make a difference, please click here or the apply button below to apply

EIDU is an inclusive workplace for people of all backgrounds and walks of life. We look forward to hearing from you and to working together on this exciting chance to effect global change.